FAQs

Yes, we offer both open trailer transport and enclosed transport services to accommodate your needs and budget.

Door-to-door service means we pick up your vehicle from any address you choose and deliver it to any other address, as long as the location is accessible for our full-sized carriers. If access is limited due to narrow streets or tight spaces, you can simply arrange to meet the driver nearby at a convenient location with a large parking lot.

Yes, we provide full bumper-to-bumper insurance for your peace of mind. This means your vehicle is covered for up to $250,000 for open trailer transport and $1,000,000 for enclosed transport. Protection includes everything from minor scratches to total damage, theft, and fire, your vehicle is fully insured while it’s on our trailer. Please note, however, that personal belongings inside your vehicle are not covered under this policy.

The cost to ship a vehicle depends on several key factors, including the size and condition of the vehicle, the distance and route, and the time of year. For the most accurate estimate, please complete the quote form on our website.

No, your vehicle will remain on the same truck for the entire journey. With Rocky Roads Auto Transport, we don’t transfer vehicles between carriers. The only time a replacement might be used is if the original truck encounters a mechanical issue, in which case, we’ll step in to find a solution and keep your delivery on track.

Pick-up time is primarily determined by your location. Vehicles located in major metropolitan areas are typically picked up on the exact date requested. However, please keep in mind that occasional delays due to weather, traffic, or road conditions can occur. For pick-ups in more rural areas, it may take 2 days or longer to secure a carrier.

We recommend booking your vehicle transport as soon as you know your timeline. This ensures we can secure a truck and align the pickup with your schedule. In most cases, we can assign a carrier and have them on route to you within 24-72 hours of your vehicle being ready. If you need immediate pickup, we’ll do our best to accommodate your preferred date. While submitting an order at least 1 week in advance is helpful for optimal scheduling, we also accommodate last-minute requests whenever possible.

If your vehicle is being picked up from an auction, we will need the following information prior to the pickup date:

• Vehicle VIN
• Lot number
• Gate PIN

No, the quote is all-inclusive. You won’t have to worry about any hidden fees, it covers door-to-door service, full bumper-to-bumper insurance, all taxes and tolls, and even includes up to 150 lbs of personal belongings at no extra charge.

This version uses cleaner language and organizes the information logically. “Once your dates are confirmed with the driver, you can expect your vehicle to arrive on time. However, please be aware that occasional delays may occur due to weather conditions, unexpected truck breakdowns, or other force majeure events encountered en route. Typical delivery times after pickup are as follows: Coast-to-coast shipping: 7 to 9 days North-south routes (or vice versa): 4 to 6 days Short-distance transport (under 500 miles): 1 to 2 days

Drivers load vehicles based on safety and logistics. They must consider multiple factors when positioning each car, ensuring all vehicles fit properly without exceeding the truck’s legal length, complying with federal regulations, and balancing weight across all axles to avoid being overweight.

Open auto transport is the most common method for shipping vehicles. It includes comprehensive insurance coverage, so you can have peace of mind knowing your vehicle is protected. Open transport is also the more affordable choice compared to enclosed transport. Enclosed transport is generally preferred for exotic, classic, or high-value vehicles that require extra protection. The insurance coverage is higher, making it the recommended choice for more expensive supercars.

You may include personal belongings in your vehicle at no additional cost for the first 100 lbs. Items must be placed in the trunk or rear compartment. For loads exceeding 150 lbs, additional charges apply, and items must be stored in the front or back seats below window level. Please note that heavy items are not permitted, and the driver’s seat must remain empty at all times. Personal belongings shipped inside your vehicle are not covered by our insurance policy.

Yes, someone must be present for both pickup and delivery. This can be you or anyone you authorize. Their role is to sign the bill of lading and observe the driver’s vehicle inspection. Once the inspection is complete and the bill of lading is signed, they are free to leave.

Your vehicle is fully insured during transit. Carriers provide cargo insurance of up to $250,000 for open transport and up to $1,000,000 for enclosed transport. Please note, however, that damages caused by Acts of God (such as hail, floods, hurricanes, avalanches, etc.) and road debris are not covered under standard policies. If this is a concern, we can arrange for your vehicle to be shipped in an enclosed carrier for an additional fee, which offers higher coverage and greater protection from the elements.

If you notice damage upon delivery, you must immediately note it on the bill of lading before the driver departs. After documenting the damage, contact Rocky Roads Auto Transport right away to report the issue. The sooner we are aware, the faster we can resolve it. Do not let the driver leave until the damage is noted on the bill of lading and the driver has signed it.

After you file your claim, here’s what happens next:
1. We’ll ask you to send us the signed bill of lading along with three repair estimates from any authorized repair shop.
2. Once we have those documents, we’ll handle the arbitration process with the carrier for you, so you don’t have to worry about anything.

Yes, you can authorize a family member, friend, or coworker to be present for pickup or delivery on your behalf. It’s important that they are fully informed about the inspection process. Upon pickup, the person shipping the vehicle must sign the bill of lading, which documents your vehicle’s condition. At delivery, the receiving person should conduct a thorough inspection and confirm the vehicle is in the same condition as when it was loaded. If any damage is found, they must note it on the bill of lading before the driver departs

The pickup process is simple! Just hand your keys to the driver and sign the bill of lading to confirm we’ve collected your vehicle. You don’t need to provide your title or insurance paperwork. Once that’s done, your vehicle is officially on its way!

Once a driver is assigned to your shipment, Rocky Roads Auto Transport will provide you with the driver’s name and phone number. Here’s what happens next:
The driver will contact you 24 hours before pickup to confirm arrangements.
1-They will call again one hour prior to arrival on move day
2-Upon arrival, the driver will conduct a thorough vehicle inspection
3-You will review and sign the bill of lading to document your vehicle’s condition
4-The driver will then load your vehicle and begin transport to its destination

Yes, we can ship inoperable vehicles, but the condition must be noted at the time you place your order. An inoperable fee will be added to the transport cost. Please inform us ahead of time so we can assign the right driver equipped to handle your vehicle.

We’ll keep you informed every step of the way. You will receive:
Estimated pickup and delivery times
The driver’s name and direct phone number
Feel free to contact the driver directly with questions. If they’re unable to answer, call Rocky
Roads Auto Transport at (773) 839-8154 and we’ll be happy to assist you.

Yes, Rocky Roads Auto Transport is fully licensed by the U.S. Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA) . You can verify our credentials using the following numbers:
MC#: 1802344
DOT#: 4541556

Our carriers provide a 2-4 hour window for both pickup and delivery. The driver will contact you in advance to confirm the exact time and location before arrival.

Most vehicles, including cars, vans, SUVs, and light trucks, can be shipped without any special arrangements. However, certain vehicles may require additional equipment or handling, such as exceptionally valuable vehicles (race cars, antiques, or exotics), oversized or heavily modified vehicles, and non-operational or totaled vehicles. At Rocky Roads Auto Transport, we have the expertise and equipment to handle a wide range of vehicles, including those with unique requirements. Just let us know your vehicle’s specifics when you book, and we’ll ensure we can accommodate it safely and securely.

Yes! Getting a quote from Rocky Roads Auto Transport is completely free and comes with zero obligation. We know you’re smart, you’ll likely compare us to other companies, and we welcome that! No deposits, no commitments, no fine print. Just a straightforward, accurate estimate so you can make the best choice for your vehicle.

Want the most accurate quote? Give us a call! Speaking directly with a Rocky Roads Auto Transport representative ensures we capture all the details, like your vehicle’s condition, any special requests, or unique circumstances. Just have your vehicle and shipment information handy, and we’ll provide a precise, personalized estimate on the spot.

Yes! At Rocky Roads Auto Transport, our quotes are all-inclusive. What you see is what you pay, no hidden fees, no surprises. We encourage you to double-check before booking, which is why we’re happy to provide an itemized breakdown of everything covered. That way, you can book with complete confidence knowing your invoice will match your quote exactly

At Rocky Roads Auto Transport, we don’t just move vehicles, we move them with care, transparency, and reliability. Customers choose us because we offer all-inclusive pricing with no hidden fees, so the quote you receive is the final price you pay. Your vehicle is protected with comprehensive insurance, up to $250,000 for open transport and $1 million for enclosed. We provide true door-to-door service, picking up and delivering to your specified addresses, and keep you informed every step of the way with real-time tracking and direct driver contact. Whether you need open or enclosed transport, we have flexible options to fit every budget and vehicle type. We’re fully licensed and bonded DOT# 4541556, MC# 1802344 available upon request, and we even allow up to 150 lbs of personal belongings in your trunk or rear compartment at no additional cost. We treat your vehicle like it’s our own—that’s the Rocky Roads difference

At Rocky Roads Auto Transport, we’ve streamlined the shipping process to make it simple and stress-free. It all starts with your quote request, where you provide your vehicle details and route so we can confirm pricing and assign the right driver. Once assigned, we share the driver’s name and phone number with you, and they’ll reach out 24 hours before pickup and again one hour prior to arrival. On move day, the driver arrives with an open or enclosed carrier, conducts a thorough vehicle inspection with you, and you’ll sign the bill of lading to document your vehicle’s condition before it’s securely loaded. During transit, your vehicle is carefully strapped down and you can stay updated by contacting the driver directly or calling us at (773) 839-8154. At delivery, the driver coordinates the arrival time, you inspect the vehicle against the original bill of lading, and once everything checks out, you sign and receive your keys. Whether you choose standard open transport or premium enclosed protection, we handle every detail so your vehicle arrives safely and on time.

At Rocky Roads Auto Transport, we understand that timing can be just as important as the safe delivery of your vehicle. If you need your car picked up or delivered by a specific date, simply let us know when you request your quote. We offer several timing options to accommodate your schedule, including standard shipping with flexible windows, expedited service for tighter deadlines, and guaranteed pickup for those who need a firm date locked in. While expedited and guaranteed options come at an additional cost, we’ll always present your choices clearly so you can select the timing that best fits both your needs and your budget.

Once your vehicle is on the road, most shipments proceed without issue, but we understand that some situations require extra peace of mind. Whether you’re shipping a high-value vehicle or working with a tight schedule, Rocky Roads Auto Transport is here for you. Unlike smaller companies who may be unavailable after hours, we offer responsive customer support so you can get updates and assistance when you need them. That’s the advantage of choosing an established, nationwide transport company.

At Rocky Roads Auto Transport, we make pickup and delivery as convenient as possible with our door-to-door service. This means we’ll collect your vehicle from any location you choose, whether that’s your home, office, or another address, and deliver it directly to your specified destination. No need to drive to a terminal or meet us halfway. As long as the location is accessible for our carriers, we come to you. If your street is too narrow or tight for our trucks, we’ll simply coordinate with you to arrange a nearby meeting spot, like a shopping center or wide intersection, to ensure a smooth pickup or delivery.

You don’t need to prepare any documents at all. When our driver arrives for pickup, you’ll simply sign the bill of lading, the contract between you and Rocky Roads Auto Transport that documents your vehicle’s condition. That’s it. No title, no registration, no insurance papers required. We handle all the paperwork so you can focus on what matters most.