Rocky Roads Terms & Conditions

Thank you for choosing Rocky Roads Auto Transport for your vehicle transportation needs. By using the vehicle transportation broker services provided by Rocky Roads Auto Transport, you and the person or entity you represent agree to be bound by all of the terms and conditions of service (“TERMS”) set forth herein. In the event of any conflict between these TERMS and any other document, including but not limited to a motor carrier bill of lading, tariff, service guide, or any other documentation, these TERMS shall supersede and control as between you and Rocky Roads Auto Transport. These TERMS may not be modified except in writing by Rocky Roads Auto Transport.

These terms contain important provisions regarding how claims between customer and Rocky Roads Auto Transport may be resolved. With limited exceptions, customers agree to submit any claims against Rocky Roads Auto Transport to binding and final arbitration on an individual basis only, and not as a plaintiff or class member in any class, group, or representative action or proceeding. Please review Section 12 carefully for full details regarding the customer’s agreement to arbitrate any disputes with Rocky Roads Auto Transport.

 

1. Definitions

a. “Additional Services” means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed pickup date, covered transport, additional personal belongings, etc.

b. “Bill of Lading” means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination, and other details regarding the Order. The Bill of Lading may serve as a receipt or a contract between the Carrier and Customer.

c. “Carrier” means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by the applicable State and/or Federal Department of Transportation, or a carrier of goods by sea pursuant to 46 U.S.C. §30701.

d. “Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at the Point of Origin and/or Destination.

e. “C.O.D.” means collect on delivery or payment on delivery.

f. “Customer” means the individual, company, or other entity, including its agents and representatives, ordering the transportation of a Shipment.

g. “Customer’s Agent” means an individual over the age of 18 designated by the Customer to act on the Customer’s behalf.

h. “Destination” means the Shipment drop-off location designated by the Customer or as later modified by mutual agreement between Rocky Roads Auto Transport and the Customer prior to delivery.

i. “Inoperable” means a state or condition in which a Shipment cannot function or be driven for any reason, including but not limited to its parts having been removed, altered, damaged, or deteriorated, including but not limited to the engine, transmission, wheels, steering mechanism, brakes, tires, etc.

j. “Rocky Roads Auto Transport,” “we,” “us,” or “our” means Rocky Roads Auto Transport, its affiliates, and subsidiaries. Rocky Roads Auto Transport is a transportation broker as defined at 49 U.S.C. §13102(2), arranging for the transportation of freight through third-party Carriers and is duly licensed by the Department of Transportation (DOT) and registered with the Federal Motor Carrier Safety Administration (FMCSA) and/or other government agencies as may be required by law. Rocky Roads Auto Transport is not a Carrier.

k. “Order” means the Customer’s request for Rocky Roads Auto Transport to arrange for the transportation of the Customer’s Shipment.

l. “Order Confirmation” means any written confirmation from Rocky Roads Auto Transport to the Customer confirming the Customer’s Order and other details, including but not limited to the description of the Shipment, Point of Origin, Destination, dates, and quoted rate.

m. “Point of Origin” means the Shipment pickup location designated by the Customer or as later modified by mutual agreement between Rocky Roads Auto Transport and the Customer prior to transport.

n. “Shipment” means the Customer’s property — an automobile or motorized vehicle — arranged for transportation in accordance with these TERMS.

2. Services

a. Upon Customer’s request, Rocky Roads Auto Transport will arrange for the transportation of Customer’s Shipment by Carriers subject to these TERMS. Rocky Roads Auto Transport reserves the right, in its sole discretion, to refuse or cancel any Order at any time.

b. Rocky Roads Auto Transport’s services are deemed completed when a Carrier has accepted the Customer’s Order.

c. Customer understands and agrees that Rocky Roads Auto Transport (i) operates solely as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.

d. Customer expressly understands and agrees that Rocky Roads Auto Transport does not take custody or possession of, transport, or handle Customer’s Shipment, and does not assume any liability as a carrier for the Shipment.

e. All ocean transportation arranged by Rocky Roads Auto Transport will also be subject to the terms and conditions of the ocean Carrier’s bill of lading, tariff, schedules, rates, and rules. Ocean Carriers offer limited liability coverage for loss or damage, and Customer is responsible for inquiring directly with the ocean Carrier regarding the purchase of any additional insurance coverage.

f. Rocky Roads Auto Transport will provide the Customer with an estimated pickup date and estimated delivery timeframe; however, delays may occur prior to and/or during transport due to weather conditions, road conditions, government regulations, mechanical issues, carrier scheduling, or other circumstances beyond the control of Rocky Roads Auto Transport. Delivery dates and times are not guaranteed. Customer understands and agrees that Rocky Roads Auto Transport shall not be responsible or liable for any losses, damages, or expenses caused by delays of any kind or for any reason.

3. SMS Consent

By subscribing to or using the SMS service provided by rocky roads auto transport, you agree to the following Terms and Conditions. Please read carefully. If you do not agree, do not use the service.

Our SMS service allows users to receive notifications, alerts, updates, and promotional messages on their mobile devices. Messages may include order updates, reminders, special offers, or other information relevant to our services. 

By subscribing to our SMS service, you expressly consent to receive text messages from Rocky Roads Auto Transport. You acknowledge that your subscription constitutes your agreement to receive such messages.

• How to Opt-In: You may opt-in by signing up through our website, SMS prompts, or other official methods we provide.
• How to Opt-Out: You may unsubscribe at any time by texting “STOP” to the designated number. Once you opt-out, you will no longer receive SMS messages from us. You will receive a confirmation message that you have successfully unsubscribed.

For assistance with the SMS service, you can send “HELP” to the designated number. You will receive guidance on how to use the service, troubleshoot issues, or manage your subscription.

Standard messaging and data rates may apply for each SMS sent or received, according to your mobile carrier’s plan. You are responsible for any fees charged by your carrier.

The number of messages you receive may vary depending on your subscription preferences and our messaging schedule. You may receive periodic alerts, reminders, and promotional messages, which may increase during certain campaigns or events.

You agree not to use the SMS service for unlawful or prohibited activities. Any fraudulent, abusive, or unauthorized use of the service may result in immediate termination of your access to the SMS service. You also agree not to attempt to interfere with the service, circumvent its functionality, or misuse the system in any way.

The SMS service is provided “as is” and “as available”. Rocky Roads Auto Transport is not responsible for any delays, inaccuracies, errors, omissions, or technical issues in the delivery or content of messages. We do not guarantee the service will be uninterrupted, error-free, or compatible with all devices.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website or through the SMS service. Your continued use of the service after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Illinois. Any disputes arising from the SMS service or these Terms will be resolved exclusively in the courts located in Illinois.

You are responsible for ensuring your contact information is accurate and up to date.

• SMS messages may include promotional content. By opting in, you consent to receive such communications.
• If you experience any issues receiving messages, please contact our support team.

4. Customer’s Responsibilities

a. Accuracy of Information. Customer understands and agrees that Customer is solely responsible for ensuring the accuracy of all details provided in connection with the Order, including but not limited to the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and any special instructions listed in the Order Confirmation and, where applicable, on the Carrier’s Form, Bill of Lading, or other required documents. Any changes or corrections to the Shipment description or other Order details may result in additional fees or cancellation of the Order. Customer waives all claims against Rocky Roads Auto Transport for any additional charges or cancellation resulting from inaccuracies or discrepancies between the actual Shipment and the Shipment listed in the Order Confirmation.

b. Shipment Size and Condition. Customer must inform Rocky Roads Auto Transport of the Shipment’s size and condition at the time of booking and prior to the pickup date. Customer understands and agrees that if the Shipment is or becomes inoperable during transit, or if the Shipment (i) has been modified from original equipment manufacturer (“OEM”) condition with features including but not limited to aftermarket spoilers, lowered chassis, height modifications, etc., (ii) is oversized due to dual or oversized wheels, extra-large tires, racks, lifted chassis, or similar modifications, or (iii) is a large vehicle such as a limousine or hearse, the Carrier may charge additional fees or refuse to transport the Shipment altogether.

c. Preparing Shipment. Customer is responsible for properly preparing the Shipment for transportation. Customer must secure or remove all loose parts, fragile accessories, low-hanging spoilers, and similar items prior to shipment. Customer must remove all non-permanent, exterior-mounted luggage or storage racks before transport. The Shipment must be tendered to the Carrier in operable condition with no more than one-quarter (1/4) tank of fuel. Customer understands and agrees that Customer is responsible for any damages, losses, or claims involving the Shipment, other vehicles, and/or persons caused by any part of the Shipment that becomes loose or detached during transport.

d. Alarm Systems. Customer must disarm any alarm system installed in the Shipment or provide clear written instructions to the Carrier for disengaging the alarm. If the alarm is activated during transit and no keys or instructions are available, the Carrier may silence the alarm by any reasonable means without liability or recourse against the Carrier or Rocky Roads Auto Transport.

e. Personal Property. Customer may place one suitcase or one bag containing personal property not exceeding one hundred (100) pounds, which must be confined to the trunk or designated storage area of the Shipment. Customer must notify Rocky Roads Auto Transport and the Carrier of any personal property in the Shipment prior to loading at the Point of Origin. The Carrier reserves the right to reject any personal property if transporting such property is unsafe or violates applicable law. Customer is strongly advised not to leave negotiable instruments, legal documents, jewelry, furs, cash, currency, antiques, or other valuable items in the Shipment. Customer understands and agrees that neither the Carrier nor Rocky Roads Auto Transport shall be liable for loss of or damage to personal items left in the Shipment, or for damage to the Shipment caused by excessive or improper loading of personal property. Any personal property placed in the Shipment is done solely at Customer’s own risk.

f. Prohibited Items. Customer is strictly prohibited from placing explosives, firearms, ammunition, weapons, flammable materials, live animals, live plants, contraband, illegal drugs or narcotics, alcoholic beverages, or any unlawful goods in the Shipment. Upon discovery of any prohibited items, the Shipment may be confiscated, and/or the Order may be cancelled without refund or compensation to Customer. Customer shall be solely responsible for any fees, fines, damages, penalties, or liabilities arising from violation of this provision.

g. Shipment by Sea. Customer understands and agrees that no personal property of any kind and no illegal goods may be placed in a Shipment transported by sea. The Shipment must be completely empty except for OEM or factory-installed equipment. Customer is responsible for providing all documentation required by U.S. and international customs authorities. Customer must provide the vehicle identification number (VIN) and the approximate value of the vehicle in U.S. dollars at the time of placing the Order. If the Point of Origin or Destination is a shipping port, Customer agrees to pay any additional port or related fees.

5. Customer Warranties

Customer warrants that Customer will comply with all applicable laws, rules, and regulations, including but not limited to customs laws, import and export laws, and governmental regulations of any country to, from, through, or over which the Shipment may be transported. Customer agrees to provide all information and documentation necessary to ensure compliance with such applicable laws, rules, and regulations. Rocky Roads Auto Transport assumes no liability to Customer or to any other person for any loss, damage, penalty, or expense resulting from Customer’s failure to comply with this provision.

Any Customer’s Agent and/or entity acting on behalf of the Customer further represents and warrants that it has full authority to act on Customer’s behalf and the legal authority to bind Customer to these TERMS.

 

6. Pickup and Delivery of Shipment

a. Customer understands and agrees that a change to the Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low-hanging trees or wires, narrow streets, residential area restrictions, or similar access limitations.

b. If the Carrier is unable to safely access the Point of Origin or Destination, Customer agrees to meet the Carrier at a mutually agreed-upon alternate nearby location to allow for safe pickup or delivery of the Shipment.

c. Customer must be present at the Point of Origin and Destination at the time of pickup and/or delivery of the Shipment, or must designate a Customer’s Agent to act on Customer’s behalf if Customer is unavailable for any reason.

d. At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to: (1) carefully inspect the Shipment with the Carrier for any pre-existing damage; and (2) acknowledge the condition of the Shipment by (a) noting all pre-existing damage on the Carrier Form or Bill of Lading, (b) signing the Carrier Form or Bill of Lading, and (c) requesting and retaining a copy of the completed document from the Carrier. Customer or Customer’s Agent is strongly encouraged to photograph the Shipment from all angles at the Point of Origin.

e. At the time of delivery at the Destination, Customer or Customer’s Agent agrees to carefully inspect the Shipment in the presence of the Carrier for any transit-related damage and to clearly note any new damage or exceptions on the Bill of Lading prior to signing. Customer or Customer’s Agent must sign and obtain a final copy of the Bill of Lading signed by the Carrier, which shall serve as the final report of the Shipment’s condition, particularly in the event of a dispute with the Carrier. Customer or Customer’s Agent is again strongly encouraged to photograph the Shipment from all angles prior to signing the Bill of Lading.

f. Customer understands and agrees that signing the Carrier’s Form or Bill of Lading at Destination without noting any damage — regardless of lighting, weather, or other inspection conditions shall serve as confirmation that the Shipment was received in satisfactory condition. In such case, Rocky Roads Auto Transport and the Carrier shall have no further responsibility or liability with respect to the condition of the Shipment.

7. Carrier Responsibilities

a. Carrier shall (i) pick up and deliver Customer’s Shipment as close to Customer’s door or the designated Point of Origin and Destination as legally and safely possible, and (ii) transport the Shipment in a commercially reasonable manner consistent with industry standards.

b. Carrier may issue a Carrier Form, receipt, or Bill of Lading at the Point of Origin and/or Destination. Customer or Customer’s Agent agrees to carefully review such Carrier Form, as it may constitute a separate contract of transportation between Customer and Carrier. Customer agrees to contact the Carrier directly regarding any disputes, claims, or questions related to such documents.

c. Customer understands and agrees that the transportation of the Shipment may also be subject to the Carrier’s individual terms and conditions of service, tariffs, rules, or classifications. Copies of such documents must be requested directly from the Carrier by the Customer. Rocky Roads Auto Transport shall not be responsible for providing or interpreting the Carrier’s terms and conditions.

8. Fees and Payment

a. Customer agrees to pay all amounts due in full for each Order and any Additional Services in accordance with the terms set forth in the Order Confirmation and these TERMS, without any offsets, chargebacks, deductions, or reductions for any actual, pending, or unfiled claims, losses, delays, or damages. Payment for Rocky Roads Auto Transport’s services is due once a Carrier accepts the Order, at which time Rocky Roads Auto Transport’s brokerage services are deemed fully rendered.

b. All payments for any remaining balance owed to the Carrier on a C.O.D. basis must be made on or before delivery of the Shipment in the form of cash, certified funds, cashier’s check, or money order payable directly to the Carrier. Customer shall not use personal checks, debit cards, or credit cards when making payment to the Carrier unless expressly authorized by the Carrier.

c. Any outstanding invoices owed to Rocky Roads Auto Transport shall accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by law, whichever is less. Customer shall be responsible for all costs incurred by Rocky Roads Auto Transport in collecting unpaid balances, including but not limited to reasonable attorney’s fees, court costs, and collection expenses.

d. If the Shipment is placed into storage due to Customer’s refusal or failure to pay required fees or to accept delivery from the Carrier for any reason, the Shipment may be stored at Customer’s sole expense and subject to the Carrier’s lien for transportation and related charges until the outstanding balance is paid in full. All storage, redelivery, and related fees shall be the sole responsibility of Customer. Customer agrees not to seek reimbursement for such charges from Rocky Roads Auto Transport.

9. Loss, Damage or Delay Claims

a. Rocky Roads Auto Transport is a property transportation broker and is not a motor carrier. Accordingly, Rocky Roads Auto Transport shall not be liable for any cargo loss or damage claims arising from the transportation of a Shipment for any reason.

b. If Customer has a claim for loss of or damage to a Shipment, Customer understands and agrees that the Carrier transporting the Shipment is the solely responsible party for such claims, and not Rocky Roads Auto Transport. Customer is responsible for filing any claim directly with the Carrier that transported the Shipment.

c. If Customer intends to file a claim against the Carrier, Customer must promptly notify Rocky Roads Auto Transport of the claim, and in no event later than forty-eight (48) hours after delivery of the Shipment. Upon such notice, Rocky Roads Auto Transport will make commercially reasonable efforts to provide Customer with relevant Carrier information and documentation necessary to facilitate the claim process.

d. Customer understands that claims against motor Carriers are generally governed by federal law, including the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706, and that claims involving ocean transportation are typically governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. Customer is encouraged to seek independent legal counsel, at Customer’s sole expense, regarding rights and obligations under these laws.

e. Customer understands and agrees that Rocky Roads Auto Transport and the Carrier shall not be liable for any loss or damage caused by events beyond their reasonable control, including but not limited to weather conditions (such as hail, storms, or other acts of God), riots, strikes, political unrest, acts of terrorism, road hazards, or damage resulting from loose, worn, defective, or broken parts of the Shipment, or personal items left inside the Shipment.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless Rocky Roads Auto Transport, its affiliates, and their respective employees, officers, directors, agents, and representatives from and against any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses (including reasonable attorneys’ fees and legal costs), and any suits, actions, or claims (whether actual, potential, threatened, or pending) brought by any person or entity. This includes, without limitation, claims for bodily injury, death, or damage to personal property, real property, and/or the environment, arising out of or related to the acts, omissions, negligence, or willful misconduct of Customer or Customer’s agents, employees, or representatives.

11. Disclaimer and Limitation of Liability

a. The total cumulative liability of Rocky Roads Auto Transport for any and all claims or damages, whether arising under statute, contract, tort, or otherwise, shall under no circumstances exceed the total fees actually paid by Customer to Rocky Roads Auto Transport for its services under the applicable Order Confirmation.

b. Except as otherwise expressly provided herein, Rocky Roads Auto Transport makes no warranties regarding its services and expressly disclaims all warranties or representations, whether express or implied, including but not limited to any implied warranties of title, non-infringement, merchantability, fitness for a particular purpose or use, and any warranties arising from course of dealing, usage, or trade practice.

c. Under no circumstances shall Rocky Roads Auto Transport be liable for any direct, indirect, incidental, consequential (including but not limited to loss of business, lost profits, litigation costs, or similar damages), special, exemplary, punitive, or other damages under any legal theory, arising out of or relating to a Shipment or these Terms, even if Rocky Roads Auto Transport has been advised of the possibility of such damages.

12. Arbitration

a. Arbitration. Any dispute, controversy, or claim between the parties arising out of or relating in any way to these Terms, an Order, Rocky Roads Auto Transport’s services, or any other Customer engagement with Rocky Roads Auto Transport shall be resolved by binding arbitration rather than in court, except that Customer or Rocky Roads Auto Transport (1) may assert qualifying claims in small claims court, and (2) may bring suit in a court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights, including seeking temporary restraining orders. The Federal Arbitration Act and applicable federal arbitration law shall govern this arbitration agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, the arbitrator may award the same damages and relief that a court could award, including injunctive relief, declaratory relief, or statutory damages.

At least thirty (30) days before initiating arbitration, Customer must send an individualized written notice, personally signed by Customer, identifying Customer, describing the legal claims, the requested relief, and requesting arbitration. Such notice must be sent by certified mail, Federal Express, UPS, or USPS express mail (signature required) to Rocky Roads Auto Transport at its principal business address on file. Rocky Roads Auto Transport will provide similar notice to Customer using the last known contact information on file.

Except as otherwise provided herein, arbitration shall be administered by National Arbitration and Mediation (“NAM”) in accordance with its applicable rules, including those for consumer-related disputes. Customer and Rocky Roads Auto Transport agree that issues regarding arbitrability shall be decided by the arbitrator. Payment of administrative and arbitrator fees shall be governed by NAM’s rules, except that filing fees shall be paid by the party initiating arbitration. If Customer prevails, Customer may seek reimbursement of applicable fees and costs as permitted by law. Rocky Roads Auto Transport may seek recovery of attorney’s fees and costs if the arbitrator determines that Customer’s claims are frivolous or brought in bad faith. Arbitration shall be conducted before a single arbitrator. Customer may elect to conduct the arbitration by telephone, based on written submissions, or in person in the county of Customer’s residence or another mutually agreed location.

If multiple disputes arise involving the same or substantially similar issues, claims shall be arbitrated in the order in which they are filed, and in no event shall any claim be brought more than three (3) years after it accrues. This arbitration provision shall survive termination of these Terms.

b. Class action waiver. The parties agree that any dispute resolution proceedings, whether in arbitration or in court, shall be conducted solely on an individual basis and not as a class, collective, consolidated, or representative action. Customer waives any right to bring claims on behalf of a class or as a class member, except that Customer may bring an individual claim for public injunctive relief where permitted by law and may pursue qualifying claims in small claims court. Nothing herein shall prevent the parties from resolving claims on a class-wide basis through settlement or coordinating individual arbitration filings where appropriate.

c. Enforceability. If this arbitration agreement is found to be invalid or unenforceable in whole or in part, the parties agree that the exclusive jurisdiction and governing law provisions set forth in the section titled “Governing law; jurisdiction” shall apply to any court proceeding arising out of or relating to these Terms.

d. Jury trial waiver and small claims court. If a claim proceeds in court rather than arbitration for any reason, both parties waive the right to a jury trial. Nothing in this section prevents either Customer or Rocky Roads Auto Transport from bringing an action in a court of competent jurisdiction to enjoin infringement or other misuse of intellectual property rights, including seeking temporary restraining orders.

13. Miscellaneous

a. Nothing contained in these Terms or in Customer’s use of Rocky Roads Auto Transport’s services shall be construed to create a partnership, joint venture, employment, or agency relationship between the parties. Neither party shall hold itself out as a partner, joint venturer, employee, or agent of the other. Neither party has the authority to incur, assume, or create, in writing or otherwise, any warranty, liability, or obligation of any kind, express or implied, in the name of or on behalf of the other. The parties expressly intend to remain independent contractors, each responsible for its own actions and obligations.

b. Except as expressly provided in these Terms, Customer may not assign or transfer any rights or obligations hereunder without the prior written consent of Rocky Roads Auto Transport. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

c. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be limited or eliminated only to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect.

d. These Terms supersede all prior written or oral representations, agreements, or understandings between Customer and Rocky Roads Auto Transport and constitute the entire agreement between the parties with respect to the subject matter herein. These Terms may not be modified except in writing by Rocky Roads Auto Transport. Customer warrants that Customer has read these Terms in their entirety and, by proceeding with the transaction, acknowledges and agrees to be bound by them.

e. Customer waives any claim or defense based in whole or in part on Customer not having read, not knowing, or not understanding these Terms.

f. The failure of Rocky Roads Auto Transport to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Rocky Roads Auto Transport.

g. Rocky Roads Auto Transport reserves the right to use Customer’s name and/or company name, as well as Rocky Roads Auto Transport’s name, logo, and trademarks, to identify Customer as a customer for marketing, promotional, or reference purposes on its website and in communications or materials shared with existing or prospective customers, partners, or investors. If Customer wishes to decline this use, Customer must notify Rocky Roads Auto Transport in writing at the company’s designated contact email address.

h. These Terms constitute the complete and exclusive agreement between Customer and Rocky Roads Auto Transport regarding the use of its services and supersede all prior or contemporaneous communications, proposals, or agreements, whether electronic, oral, or written. Notwithstanding the foregoing, Customer may also be subject to additional posted terms, policies (including but not limited to the Privacy Policy), guidelines, or rules that apply when using Rocky Roads Auto Transport’s services.